Frequently Asked Questions

I’m not sure what terminal, equipment or software is best for my business?2019-08-07T14:25:25+00:00

Please consult Primo Payments regarding the various options available.

How long before I can start accepting credit cards?2019-08-07T14:25:11+00:00

Merchant accounts are generally approved within two business days and merchants can process the next business day.

What types of merchants does Primo Payments approve?2019-08-07T14:24:52+00:00

Whether you are building an e-commerce Web site, a traditional retail business or a mail order/telephone order business, you will want to open a Primo Payments merchant account, which enables you to accept payments for customer purchases.

Can I be approved if I have bad credit or no credit?2019-08-07T14:24:27+00:00

We maintain one of the highest approval rates in the industry. With our free application you have nothing to lose.

When do my transactions get funded?2019-08-07T14:24:04+00:00

Usually within two business days after you close your batch.

Why Should I Accept EMV/Chip Cards?2019-08-07T14:23:44+00:00

Most credit card companies mandated that merchants accept EMV chip cards as of November 2015. Merchants who do not accept the EMV chip card component when a customer presents it for payment may be subject to liability for counterfeit credit card fraud.

What is an EMV/Chip Card?2019-08-07T14:23:21+00:00

EMV cards (AKA chip cards) have a computer chip that securely stores the credit card data that resides on the magnetic strip. This makes it nearly impossible for a criminal to create a counterfeit EMV card.

What is PCI Compliance?2019-08-07T14:23:03+00:00

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that any company that processes, stores, or transmits credit card information maintains a secure enviorment that protects cardholder data. The standards were developed by the PCI Security Standards Council (PCI SSC), which consists of Mastercard, Visa, Discover, American Express abd the Japanese Credit Bureau.

What Credit Cards can I accept?2019-08-07T14:22:40+00:00

When you partner with Primo Payments you’ll be able to safely and seamlessly accept all major credit cards, including: Visa, Mastercard, Discover, and Amex.

How do I apply for a merchant account?2019-08-07T14:22:13+00:00

Applying for a merchant account with Primo Payments is quick, easy and painless. Call or email us today and we’ll walk you through our various services and products, while recommending a payment acceptance solution based on your business’s specific needs.

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